InFrame

Deleting Your Data

Last updated 14 Oct 2026 · InFrame Affiliates Ltd

You can ask us to delete your InFrame account and the personal data we hold about you at any time. This page explains how, and what happens next. It also covers removing the data we received from YouTube, Instagram or TikTok.

Delete your account and data

  1. Email privacy@inframeaffiliates.com from the email address on your InFrame account, with the subject "Delete my account". If you can't use that address, tell us which account it is and we'll help you confirm it's yours. You can also use Get help in the app while signed in.
  2. We confirm the request within 3 working days, and tell you about anything that needs doing first: for creators, withdrawing any balance; for brands, finishing or pausing campaigns and withdrawing unused budget.
  3. We delete your account and personal data within 30 days of confirming the request, and email you when it's done.

Remove data from a connected social account

Disconnect at the source. You can stop InFrame accessing an account at any time from that platform:

  • YouTube (Google): go to your Google Account permissions, select InFrame, and choose Remove access.
  • Instagram: in the Instagram app, go to Settings → Apps and websites, select InFrame, and choose Remove.
  • TikTok: in the TikTok app, go to Settings and privacy → Security & permissions → Apps and services permissions, select InFrame, and choose Remove access.

Then ask us to delete what we stored. Email privacy@inframeaffiliates.com saying which account you disconnected. We delete the profile information, statistics and access tokens we hold for it within 7 days.

If you remove access without telling us, we stop being able to refresh the data, and we delete data obtained from YouTube that we can no longer refresh within 30 days.

What we have to keep

Some records must be kept after deletion, for a limited time and for no other purpose:

  • Payments, payouts and invoices are kept for 6 years from the end of the financial year they relate to, as required by UK tax and company law.
  • Participation agreements and the record of completed campaign work (such as the link to a post that was paid for) are kept for 6 years after the campaign ends, so both sides have a record of the contract and payments.
  • If there is an open dispute, suspected fraud, or a legal requirement to keep something, we keep the relevant records until it is resolved.

Everything else is deleted. Anonymised statistics that can't identify you may be kept.

Shoppers

If you bought from a brand's store after clicking a creator's link, the brand controls your order data. Contact the brand to ask for deletion; when the brand or Shopify passes the request to us, we delete our copy.

Questions

Email privacy@inframeaffiliates.com. You can also read our Privacy Policy, or complain to the Information Commissioner's Office.